Frequently Asked Questions

Why can’t I sign in to Planet53?

Our membership software won’t work if you’ve disabled 3rd-party cookies. We recommend either changing your browser’s security settings or using another browser.

How do I cancel my subscription?

Click here to sign in to your account and cancel your subscription from the Subscriptions menu item.

Can I switch from a monthly plan to an annual plan?

Yes. Click Change plan from the Subscriptions menu item in your account. You’ll be switched to the new plan immediately and charged a prorated amount.

Can I update my email address or other personal information?

Yes. Sign in to your account to make these changes.

Can I update my payment card?

Yes. Sign in to your account, add the new card and click Update my credit card.

How do I reset my password?

Passwords are not required for your membership account. Instead, visit our sign in form, enter your email address and click Send sign in link. We’ll send you an email with a link that you can click to sign in. The link can only be used once and expires after 24 hours.